We can cancel the order for you if you contact us within 24 hours of your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full amount.
Orders can't be canceled once the parcel is shipped out.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@heyincar.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since the delivery day, unfortunately, we can’t offer you a refund or exchange. Please make sure to contact us by email at support@heyincar.com on time.

*Please note that for orders without discount codes, we can only refund the price difference within 24 hours due to changes in promotions.


Due to the complexity of international transportation, please confirm the product information carefully before ordering. If it is not a product quality problem, we do not accept unreasonable returns and refund requests.

To start a return, you can contact us at support@heyincar.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

You will be responsible for paying your own shipping costs for returning your item, unless the return is due to a product defect or an error on our part. In such cases, we will cover the return shipping costs. Shipping costs are non-refundable.

Refund or exchange: when we receive your return/exchange, we will inspect the item within 3-5 working days and then provide a replacement for an exchange or issue a refund.